Privacy policy

This privacy policy concerns the use of data collected by your use of this website, your subscription to our mailing list and your application for, enrolment and/or participation in our courses online or offline.

Introduction

This privacy policy concerns the use of data collected by your use of this website, your subscription to our mailing list and your application for, enrolment and/or participation in our courses online or offline.

We do not collect any personal data from you if you merely browse this site though our website host may collect your ISP address (the identity of your computer or device) and which pages have been accessed for statistical purposes – almost every website does this.) Just browsing this site and not subscribing to our mailing list or sending us an application form or query will not result in any identifiable personal data being held about you.

We do not collect payments from you via this site: if you apply for a course you will get information about means of payment available or we will email you a PayPal invoice.

You do not need to have an on-line account with us to browse this site: there is no sign-up or log-in required. Use of our site, unless you choose to contact us or subscribe to our mailing list, is therefore anonymous.

See below for information about how we use your data if/when we collect it.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Our Privacy Policy

UK College of Holistic Training understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.ukcht.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and and compatible British laws and regulations.

“We/Us/Our” means UK College of Holistic Trading, a business name in England under sole proprietorship of M L Berg whose business address is UK College of Holistic Training, 3 Bedfield House, Winchester SO23 7JH, UK

2. Information About Us

2.1 Our Site is owned and operated by UK College of Holistic Trading, a business name in England , and under sole proprietorship of
M L Berg whose business address is UK College of Holistic Training, 3 Bedfield House, Winchester SO23 7JH, UK

2.2 UK College of Holistic Training is not registered for VAT.

2.3 Our Data Controller can be contacted by email at data@ukcht.uk or by post to

UK College of Holistic Training,
f.a.o. Data Controller,
UK College of Holistic Training, 3 Bedfield House, Winchester SO23 7JH, UK

2.4 We are an organisational member of Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists (ACCPH).

3. What does this Policy cover?

This Privacy Policy applies only to your use of Our Site, your subscription to our mailing list and your application for, enrolment and/or participation in our courses online or offline.

Our Site may contain links to other websites. Please note that, apart from our mailing list service which currently is powered by Mailchimp, We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have previously consented to Us processing and holding your personal information, you have the right to withdraw your consent at any time. If you withdraw your consent, the processing We did before you withdrew your consent remains legal. Also, if you withdraw your consent this will not affect the handling of your personal information that is carried out due to legitimate reasons apart from consent.

4.3 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.4 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What data do we collect on this site and as a result of your your application for, enrolment and/or participation in our courses online or offline?

We do not collect any personal information directly on this site unless you send us an email or subscribe to our mailing list (operated by MailChimp).

Browsing the site may provide us with the following information collected by Freeola, our UK web host provider:

Your IP address
Your web browser type and version
Your operating system
A list of URLs starting with the referring site, your activity on Our Site, and the site you exit to

All this is anonymised, non-personal data. We do not use this data for marketing purposes though it may be useful for improvements in our website design.

Personal data may be collected if you choose to send us an application form, subscribe to our mailing list (by going to our pages on the Mailchimp website) or send us a query by email.

If you send us a query by email or submit an application form, we may collect:

5.1 name

5.2 age or date of birth

5.3 gender, pronouns or form of address you prefer to use

5.4 business/company name

5.5 job title and/or occupation

5.6 educational background and/or professional training

5.7 contact information such as email addresses and telephone numbers

5.8 demographic information such as post code, preferences and study interests

5.9 financial information such as your PayPal email address (we do not collect credit card numbers on-line) and your bank account details if we receive a direct bank payment from you or we make a refund or payment direct to your bank

If you participate in one of our distance learning courses, we may also collect:

5.10 your completed course assignments

5.11 your grades and feedback provided by us

5.12 correspondence regarding your studies

5.13 records of assessment results or grades, qualification(s) awarded and transcripts (if provided)

6. How do we use any data we collect?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR (and/or any UK equivalent legislation) at all times.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. Specifically, We may use your data as collected by this website for the following purposes:

6.3 Providing and managing your Account (if in future the site adds Account features)

6.4 Providing and managing your access to Our Site

6.5 Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you e.g. via our course application form) This may include arranging for textbooks or other goods to be delivered to you by third parties such as BookDepository or Amazon to whom we will need to pass your name and address details.

6.6 Replying to emails from you

6.7 Market research for our own education business only: we will not supply your details to anyone else for marketing purposes.

6.8 Analysing the use of Our Site to enable Us to continually improve Our Site and your user experience (for example, we find that the majority of visitors to our site use PCs and not mobile devices).

6.9 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on Our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and/or any superceding or subsequent legislation. We will not make unsolicited marketing phone calls and we will never use call centres.

6.10 Analysing student performance with view to improving our courses or developing further courses

6.11 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.12 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.12.1 Accounting data (details of transactions and invoices) for six years from the end of the relevant accounting year for Our business or longer in the case of a legitimate query concerning your studies, payments, qualifications or our accounts

6.12.2 Academic and personal data: for as long as legitimately needed in order to serve you by being able to provide assessments, tutorial help, results and diplomas, confirmation of qualifications, replacements for lost or missing documents, providing course upgrades, sending references to third parties at your request, or to deal with ongoing queries or assist you with applications for further courses or recommendations for further study or applications to professional bodies. Please note that some people may request references or confirmation of their qualification years later.

6.12.3 Name and address details on our account(s) with Amazon, BookDepository or other online book supplier: This database is reviewed monthly and any names and addresses not needed for ongoing supplies are deleted. The seller may hold your order details on their system in accordance with their standard accounting procedures. If a title is hard to obtain and you agree to let us find a third-party seller (on Amazon, etc) who can ship the book to you, we will give the supplier your delivery address details.

7. (this section deleted)

8. How and Where Do We Store Your Data?

8.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it. We are not responsible for external sites and they have their own policies.

8.2 If we add additional site features and do collect data via this site, we will amend this page accordingly. Any data collected directly via this site will be stored in the UK.

8.3 Data security is very important to Us, and to protect your data We will take suitable measures to safeguard and secure data collected through Our Site. These measures include passwords and other means of preventing casual access to our systems, data being held in encrypted and password-protected form on digital media, restrictions on permissions to access the relevant data storage, and paper material being stored under lock and key.

9. Do We Share Your Data?

9.1 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. This data will be used for internal purposes only and will not be shared.

9.2 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

9.2.1 We use Mailchimp, based in the USA, for our newsletter subscription service. Mailchimp adheres to the highest security standards and provides a double opt-in mechanism for email list subscription. See our Subscription page for further details. Mailchimp is used by many companies and official bodies in the UK.

9.2.2. If we invoice you by PayPal, we will provide PayPal with your email address. If you already have a PayPal account they will identify you by your email address. If you do not have a PayPal account they will email you instructions as to how to pay our invoice online, which will involve you providing them with appropriate financial details.

9.2.3. If we recruit a student at a “live” event, such as a holistic fair or exhibition, or if we sell you a product at such an event, we may take your payment by credit card using a portable card machine and payment processor (which currently is iZettle). Please note we cannot take payments in any form in person at our business address: please use that address for correspondence only. We never ask for your credit card details by post, over the phone, or by email.

9.2.4 If we order a book or other educational goods for you your name and address for delivery will be passed to the supplier as in section 6.12.3 above.

9.2.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, or where We are complying with legal requirements, a court order, or a governmental authority.

9.2.6 Unless we are required to do so by a court order or governmental authority, we will not share any content of academic assignments or feedback notes on our records.

9.2.7 If we sell any part of our business or assets, we will not disclose details of our mailing lists or student records, which will be sealed pending deletion. We will only sell our business name(s) and/or intellectual property consisting of course descriptions, course manuals and materials, website URLs, website content and academic procedure manuals.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data to us, you may be given options to restrict Our use of your data. In particular, the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. Though we are providing this paragraph so you know your rights, please note that UK College of Holistic Training does not make marketing phone calls and will only contact you by telephone or SMS in response to your query or to inform you of matters concerning your enrolment or studies. In practice almost all communication is carried out by email. Almost all our email marketing is done via our mailing list from which you can unsubscribe at any time. We do not send out any junk mail in the post.

11. Your Right to Withhold Information

11.1 You may access Our Site without providing any personal data at all. However, to subscribe to the mailing list via the subscription page on Our Site you may be required to submit or allow for the collection of certain data. Also, if you send us an application form it will contain your details.

11.2 You may restrict Our use of Cookies. For more information, see our Cookie Policy

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge within 30 days of your request. Please contact Us if necessary at data@ukcht.uk, or using the contact details below in section 14.

13. (This section is not used) -

see our Cookie Policy

14. Contacting Us

If you have any questions about Our Site, Our use of your data or this Privacy Policy, please contact Us by email at data@ukcht.uk, or by post to

UK College of Holistic Training, 3 Bedfield House, Winchester SO23 7JH, UK

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes or if we provide additional features on our site which might involve collecting additional data or if we make relevant changes to our business operations). Any changes will be immediately posted on Our Site and you are requested to visit this site periodically for updates to this page.

You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site and/or your participation in our courses following the alterations.

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